Policy · Traveler
Your privacy and your data
Your trust matters most. Exploria processes your personal data in accordance with Law 1581 of 2012 (habeas data): here’s the plain-language summary, and the full details are in our Privacy policy.
What data we use and why
- Identification and contact details (name, email, phone): to manage your booking, send you the confirmation and give you support.
- Booking details (experience, date, number of people): we share only what is strictly necessary with the partner operator so they can provide your experience.
- Payment details: they’re processed through a certified payment gateway (Wompi, by Bancolombia); Exploria never stores your full card details.
- Browsing data and cookies: to make the site work and to improve it; non-essential cookies are only used with your permission.
Your rights as a data subject
- To know, update, correct and delete your data, and to revoke the authorization you gave us.
- To exercise them, write to us at reservas@exploriia.com or on WhatsApp at +57 320 403 1707: inquiries are answered within 10 business days at most and complaints within 15.
- If you’re not satisfied, you can turn to the Superintendence of Industry and Commerce (SIC), Colombia’s data protection authority.