Step by step · Traveler
What Exploria is and how it works
Booking an experience in the Colombian Caribbean should be as easy and reliable as on any of the world’s big platforms. Here we explain how to book step by step and what’s behind every booking, so you can travel with peace of mind.
How your payment is split
Today, online
Deposit to secure your spot
On the day of the tour
Balance paid directly to the local operator
What Exploria is
Exploria is a marketplace for experiences in the Colombian Caribbean: a platform that connects travelers from all over the world with verified local operators in our three destinations — San Andrés, Cartagena and Santa Marta.
We provide the technology, the operations team and support for every booking; the partner operator runs the activity and receives the balance on the day of the tour. That way, the money for the experience goes straight to the people who make it possible.
Behind it is a real team that checks every partner and looks after every booking: read our story.
Book in 4 steps
From idea to ocean in a couple of minutes, with secure online payment.
- 01
Explore and choose
Discover the experiences in San Andrés, Cartagena and Santa Marta: real photos, what’s included, the meeting point, reviews from other travelers and the price per person.
- 02
Book with a deposit
Choose the date, the time and the number of people, and reserve your spot by paying just the deposit, online and securely. You always see the exact breakdown before you pay.
- 03
Get your confirmation
Once the payment is approved, your booking is confirmed instantly: it arrives in your email and you can see it in Trips. Prefer to talk to a person? Book on WhatsApp.
- 04
Enjoy the experience
The partner operator meets you at the meeting point and our team is with you on WhatsApp. You pay the balance there, directly to whoever runs the activity.
The deposit and the balance, clear from the start
With Exploria, you don’t pay everything up front. Each experience sets a deposit — part of the total — and the rest is paid on the day of the tour:
- The deposit secures your spot on the date and at the time you chose.
- The balance goes to the local operator, on site, on the day of the activity.
- The full breakdown — deposit, balance and total — is always shown before you confirm, and the charge is made in Colombian pesos. No surprises or surcharges.
A platform you can trust
All of this is the Exploria Guarantee: our backing from start to finish.
- Verified local operatorsWe only work with partners whose legal documentation is active and whose experience is proven.
- Real reviewsOpinions from real travelers: we never publish made-up reviews.
- Tiered cancellation90% refund with more than 30 days’ notice, 70% between 15 and 30 days and 50% between 8 and 14 days. With 7 days or less, there is no refund. Always shown before you book.
- Secure payment and protected dataThe deposit is processed through a PCI DSS–certified payment gateway, and your data is handled in accordance with our privacy policy.
Frequently asked questions
How much do I pay today and how much at the destination?
On each experience’s page you see the exact breakdown before you book: the deposit you pay online today and the balance you hand to the operator on the day of the tour. The deposit varies by experience.
What payment methods do you accept?
The deposit is paid through Wompi, Bancolombia’s payment gateway: credit/debit card, PSE, Nequi, Bancolombia, Daviplata. Your card never goes through Exploria. The balance is paid on site, directly to the operator (usually in cash or by bank transfer).
Is there a surcharge when I pay?
No. The prices you see are final: they already include the cost of processing the online payment, and nothing is added when you’re charged. The price is the same whether you book online or on WhatsApp with an advisor.
How long is my spot held?
From the moment you open Confirm and pay, your spots are held for 20 minutes, with a visible countdown. When you tap Pay, the time resets so you can complete the payment in Wompi; if it runs out, you can hold them again if there are still spots available.
Can I change the date or cancel?
Yes. Write to us on WhatsApp or at reservas@exploriia.com as soon as possible: the date of your request sets the refund percentage (90%, 70% or 50% depending on how far in advance you cancel). If the weather prevents the departure, you don’t lose your money.
Any other questions? Visit the Help Center or read the cancellation policy.
Real people, before, during and after
Whenever you need to talk to someone, a real person from our team will help you on WhatsApp, Sunday to Saturday, 6:00 AM to 9:00 PM.
Do you run a tourism business? If you operate experiences in San Andrés, Cartagena or Santa Marta, list them with us: you provide the activity; Exploria provides the technology, the travelers and the support. Write to us.