Step by step · Traveler
How to report a problem
If something didn’t go well — with an experience, an operator or the platform — we want to know. A real person from the Exploria team replies, not a bot, and every report helps us look after the quality of the marketplace.
Ways to report
- WhatsApp: +57 320 403 1707 — the fastest channel, ideal if the problem happens during your trip.
- Email: reservas@exploriia.com — useful if you want a written record with all the details.
- The “Report this experience” link, on each experience’s page: on a computer, below the booking card; on your phone, at the bottom of the page.
- You can also write to us from the contact page. We’re available Sunday to Saturday, from 6:00 AM to 9:00 PM.
What to tell us so we can help faster
- The name you booked under, the experience and the date (if you have the confirmation, even better).
- What happened, where and when.
- Photos or screenshots, if they help explain the situation.