Step by step · Traveler
Request a copy of your data or delete your account
You can ask us for a copy of the data we have about you, or ask us to delete your account. Both are requests to the Exploria team, which replies by email.
To request a copy of your data
- Open Account settings › Privacy.
- Under Data protection, tap Request your personal data and confirm.
- We email you a copy of your data within 15 business days at most.
To delete your account
- Open Account settings › Login and security.
- Under Delete your account, tap Request and send the request.
- We email you to confirm it and reply within 15 business days at most. In the meantime, your account stays as it is.
Your paid bookings are kept even if you delete your account, as the law requires (they’re part of the accounting records and of consumer protection).
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- Policy · TravelerYour privacy and your dataWe only use your data for your booking and your support, in line with the law.
- Step by step · TravelerYour account: log in with your emailNo passwords: you log in with your email and a 6-digit code.
- Guide · TravelerContact and feedbackWhatsApp, email and hours: a real person from the team replies.