Policy · Traveler
Weather and sea conditions
In the Caribbean the weather can change within hours, and safety comes first. The decision to go out or not is made by the local operator, who knows the sea and the conditions in their area better than anyone.
What happens if the weather prevents the departure
- The experience may be changed or rescheduled, guaranteeing you an equivalent alternative, a new date or a credit.
- If DIMAR (the Port Authority) closes operations due to the weather on the day of your experience, for any activity you choose between rescheduling it at no cost and getting a 100% refund of the deposit.
- Some experiences also have their own weather guarantee; you’ll find it under “Things to know” on each tour’s page, and the condition most favorable to you always applies.
- We’ll let you know about any change on WhatsApp or by email before the activity.
If you have questions about the weather for your date, write to us on WhatsApp at +57 320 403 1707 before your departure and we’ll check it with you. The general details are in the Cancellation policy.