Policy · Traveler
Cancellation and refund policy
You can cancel your booking by writing to us on WhatsApp. The deposit refund depends on how far in advance you cancel relative to the date of your experience.
Deposit refund tiers
- More than 30 days before: 90% of the deposit is refunded.
- Between 15 and 30 days before: 70% refund.
- Between 8 and 14 days before: 50% refund.
- 7 days or less, or not showing up: no refund (0%).
- Right of withdrawal: if you booked online, within the 5 business days following your booking (if the experience hasn’t started), we refund 100% of what you paid.
Refunds are processed within 30 calendar days of the request. If your experience’s operator has its own conditions, whichever is more favorable to you as a consumer applies.