How it works · Traveler
When you get your refund
When you’re entitled to a refund, we send it to the same payment method you used. The time frame depends on the reason, and how long it takes to show up in your account depends on your bank.
Time frames
- Cancellation under the policy (the 90%, 70% or 50% tiers): within 30 calendar days of your request.
- Right of withdrawal on an online purchase: within 15 calendar days at most.
- If a group experience doesn’t reach its minimum number of participants: within a maximum of 72 business hours.
- If Exploria or the operator cancels the experience: within the following 30 calendar days.
How you receive it
- To the same method you used to pay the deposit (the same card or the same account).
- If you paid with an advisor on WhatsApp, they’ll arrange with you how to receive it.
Once it’s sent, your bank may take a few more days to show it, especially with credit cards or foreign cards.
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- Policy · TravelerCancellation and refund policyFrom 90% to 0% of the deposit, depending on how many days ahead you cancel.
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