Legal terms · Traveler
Our legal documents
The rules of your booking are in writing and in plain sight. Here we tell you what each of Exploria’s legal documents says and what it’s for.
The documents
- Terms and conditions: how your booking works, the deposit and the balance, your obligations and ours as an intermediary.
- Privacy policy: what data of yours we use, what for and who we share it with.
- Personal Data Protection Policy: your rights as a data subject and how to exercise them, under Law 1581 of 2012.
- Cookie policy: which cookies we use and how to decide about them.
- Cancellation and refund policy: the refund tiers, the right of withdrawal, DIMAR closures and the time frames.
They’re all in Legal terms.
Who we are under the law
EXPLORIIA — Agencia de Viajes y de Turismo, RNT 288420 and NIT 1012457141-7, in Bogotá D.C., Colombia. The Superintendence of Industry and Commerce (SIC) is the authority for consumer protection and personal data in Colombia.
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- Policy · TravelerCancellation and refund policyFrom 90% to 0% of the deposit, depending on how many days ahead you cancel.
- Policy · TravelerYour privacy and your dataWe only use your data for your booking and your support, in line with the law.
- Policy · TravelerRight of withdrawal: 5 business daysIf you booked online, you can change your mind and get back 100% of what you paid.