Policy · Traveler
Personal emergencies before your trip
If a personal emergency keeps you from doing your experience, we don’t treat it like any other cancellation: you can reschedule it or keep a credit.
What counts as an emergency
A documented personal emergency: an illness, an accident or the death of an immediate family member.
What to do
- Write to us as soon as possible on WhatsApp at +57 320 403 1707 or at reservas@exploriia.com, with your booking code.
- Tell us what happened and send us proof (for example, a doctor’s note).
- You choose between rescheduling the experience and keeping a credit for another date.
We only use your data and your documents to resolve your case, as our privacy policy states.
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